Them: "We created the database for you. Have the data."
Me: "That's cool. It still doesn't work, though. Was I unclear on what you needed to do, or do I just need to go find another CMS to use?"

Siiiiiigh. I want competent tech support, damnit.

["As good as it gets" quote]

Everybody wants that, dear. It doesn't exist!

[/quote]

somehow that sounded appropriate. I hope you'll find a solution soon =)

The host I'm using for both wingedspirit.net and kicie.net has EXCELLENT tech support. I guess I'm spoiled... wish everywhere had good tech support.

competent and tech support don't go along together very well, unless its something personal.

The problem is that 95% of tech support calls can be solved with no knowledge of the actual case in hand, no special expertese and just a quick checklist of how to solve the twenty most common requests.

Thus, by paying people who can read and know nothing the company can save 75% of the cost of tech support at a cost of only 5% of the solved problems.

I find the solution is to talk techie at them until they give up and pass you on to someone who knows what you're talking about.